Website Support and Maintenance

Professional and Affordable Website Maintenance

Keeping your website healthy, secure and up to date is essential to maintaining a professional online presence and delivering a reliable experience to your customers. Our Website Support & Maintenance service ensures your site continues to perform long after launch, with a dedicated team handling the technical work so you don’t have to.

Whether you need occasional content edits or fully managed ongoing care, we provide flexible maintenance options designed to fit your needs and budget. Simply send us your updates and we’ll handle the rest, allowing you to focus on running your business.

Our maintenance plans cover everything from small content changes and visual updates to critical behind-the-scenes tasks like backups, security checks, performance optimisation and software updates. With us, your website stays safe, fast and always up to date.

Website Maintenance & Support Packages

  • Essential Care
  • £80
    per Month
  • Website backups
  • Plugin & software updates
  • Basic security monitoring
  • Monthly performance checks
  • 1 small task or change request per month (e.g., text edits)
  • Standard Support
  • £150
    per Month
  • Includes everything in Essential, plus:
  • Up to 1–2 hours of content/design updates per month
  • Speed optimisation adjustments
  • Priority support response
  • Monthly report
  • Premium Management
  • £300
    per Month
  • Includes everything in Standard, plus:
  • Up to 3–5 hours of monthly update work
  • Enhanced security scans & protection
  • Broken link checks, form testing & monitoring
  • Continuous improvement recommendations

If you require more than 5 hours of support per month, please contact us, and we’ll be happy to create a custom package tailored to your needs.

If you run a small business and prefer not to commit to a monthly contract, you may find our Pay-As-You-Go service ideal.

Not sure which package suits your organisation?

Schedule a free 15–30 minute call with one of our specialists and get tailored advice on the best support plan for your business, no obligation, no pressure.

Frequently Asked Questions

Websites require regular updates to stay secure, fast and functional. Routine maintenance helps prevent downtime, broken features, security risks, slow performance and lost customers. It ensures your website continues to support your business as technology and requirements evolve.

Maintenance plans typically include:

  • Regular software and plugin updates
  • Security monitoring and protection
  • Backups and restoration support
  • Performance improvements
  • Content or design updates (depending on plan)
  • Technical support and troubleshooting

Exact inclusions depend on the package you choose.

Yes. Just email us your content, images or instructions, and we’ll take care of the changes. Update turnaround time depends on your plan, but most requests are completed within 1–3 business days.

No problem. While content updates may vary month to month, background tasks like monitoring, backups, updates and security checks continue running, ensuring your website remains healthy even when no new changes are required.

This depends on the package. In most maintenance plans, unused time does not roll over, as the service includes ongoing proactive work whether updates are submitted or not. If you prefer rollover time, a retainer-style plan can be arranged.

Yes. If something urgent happens (such as your website going down), we offer priority support for maintenance clients to get your site back online as quickly as possible.

We can still support and manage most websites built on modern platforms, provided we carry out a site review first. This allows us to ensure the website is stable and secure before ongoing support begins.

Maintenance plans are billed monthly (or annually with discount if preferred). One-off work outside of your plan can be billed at our standard hourly rate.

Yes. Maintenance plans are flexible, you can cancel at any time with notice. Once cancelled, proactive updates and monitoring stop, but you’ll keep full access to your website.

Yes. We can provide managed hosting services as part of certain plans, meaning hosting, maintenance, updates and support are all handled by us in one package.

Many plans include monthly performance, security and update reports so you can see exactly what work has been carried out and how your website is performing.

We primarily support WordPress-based websites, but can also assist with other platforms depending on requirements. A short review is done first to confirm compatibility.

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